Waterloo Energy Products & Mechanical Testimonials

Waterloo Energy Products & Mechanical is an HVAC & Renewable Energy Contractor specializing in Design-Build, Service, and Maintenance for the Residential, Commercial and Industrial Sectors.

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"Not sure who to trust for HVAC? Trust Waterloo Energy Products! They installed a 2.5T Mitsubishi ASHP for my home in Cambridge and did an amazing job! This project was part of me electrifying my home and taking part in the green home loan program. They sized the whole system, guided me through the process, removed my old AC and furnace and installed the new ASHP system with no issues. Price was fair and quality of work was high! I even hired them to install an AC unit at my grandmothers house afterwards. Thanks WEP!"

- Joseph Tanel


"In March of 2004, we moved into a 4800 sq. ft. house, which had been built in 2001. The house was heated with forced-air propane and cooled with an electric air conditioner. The energy costs in 2005, our first full year in residence, was $1376.00 for hydro and $3515.00 for propane; a total of $4891.00. In 2006, we were informed that our contracted rate for propane would increase from 60.2 cents per litre to 64 cents per litre. We had a geothermal system installed by Waterloo Energy Products in July of 2006. For 2007, the first full year of our geothermal use, the hydro cost was $3804, which gave us heating and cooling. This represented over a $1000 savings based on 2004 propane prices. For the next few years we noticed that our annual hydro costs were decreasing, despite some Hydro One rate increases. It was explained to us that the soil backfilled over the lines would be full of air, which is a poor conductor, and that it would take 7 years for the soil to pack back down and the geothermal system to work at its maximum efficiency. Click link below to see the full review in a pdf."

- Roy & Margaret Paul


"We installed a geothermal system in the summer of 2021 that was designed and installed by Waterloo Energy Products. This resulted in extra electricity costs of under $1,000 this past winter when, given the price increase for heating oil, we would have likely paid $10,000 in heating oil costs, alone. We also had the added benefit and comfort with air conditioning throughout the entire home as an added bonus from a comfort perspective. Click link below."

- Jim Whitestone


"We recently had a hybrid heat pump water heater and an ERV installed by Waterloo Energy Products. They again did a great job for us, just like when they had previously installed our cold climate heat pump. They were very friendly and completed the work in a very professional way. They arrived on time and stayed a little late to get our project installed and make sure it was working perfectly. Thanks again for another great installation!"

- Rob Unruh


"Reached out to Waterloo Energy because we were looking to get off natural gas and were looking for an HVAC contractor to help us figure out the best option for an alternative system and also to deal with problematic ducting that was installed when our old home was originally built. We worked with Jim to select a system that would work for us. He reviewed our home energy audit and was able to offer us both an HVAC and a water heater system that would suit our energy efficient and sustainability goals. We were also able to get some modifications to our ducting done that helped with airflow and Jim recommended some measures we could take to help with insulating the few ducts that we couldn't rework. We ended up purchasing a Mitsubishi Zuba furnace and a Rheem Protera water heater, both run on heat pump technology with a back up electric source. Jason and Shawn made quick work of the installation and we're super friendly and really helpful in explaining all the ins and outs of the new systems. We had a few hiccups during the furnace install but Jason was always on the ball and super communicative about the issues and got things sorted out ASAP. Waterloo Energy also provided the most affordable prices on both the systems when compared to the other big name guys in the area. Jim was also the only sales rep that understood our sustainability goals and didn't try to convince us to keep a gas furnace instead. Both our systems have been performing really well and I highly recommend using Waterloo Energy for tackling a green energy related upgrade in your home."

- Natalia Bogdan


"We appreciated all the value of excellent service! From initial contact, their professionalism, response time, and courteous performance was well presented throughout the process of removing and replacing our furnace. Thank you to a great team, which made an essential service seamless and a great value!"

- Nicole Faulkner


"Our experience with all phases of working with Waterloo Energy was excellent! We first met to gather information about the air exchange technology for our A/C, furnace and water heater needs. They were informative and helpful making the right choices for our home. The installers were knowledgeable and helpful. We are very happy the entire process!"

- Anne Quin


"Great crew & company. Had WEP remove my existing furnace and AC and install a 3.5 ton heat pump (trane xv19). Excellent service all around. Smooth communication, onsite crew was fantastic."

- Jay Shah


"First off I want to say thank you for the great installation and installation team! Shawn and Jason were awesome, they have both great skill and take great pride in their work as you can see from the attached pictures of our new Mitsubishi Zuba heat pump installation.Jim and his team at Waterloo Energy Products share similar values to my family when it comes to energy conservation, efficiency and forward thinking. With knowledgeable staff, the best products and great service choosing Waterloo Energy Products was definitely the right decision!"

- Jordan Sloan


"Very professional and attentive service for our geothermal heating system."

- Stan Tyminski


"I wanted to thank Jim for answering all my questions about buying and installing a new geothermal system for my home. It was great to know that I could apply for some rebates and grants. Thanks for sending me all those pdfs and other content to help me with making a decision. I will be reaching out soon to make my decision. Thanks again!"

- Brandon Kingston


"We had an issue with our furnace. It just stopped working during this cold snap. We had purchased our Trane furnace from Waterloo Energy Products & Mechanical a few years ago, so we had the crew in to help us resolve the issue. They arrived within a few hours and fixed the furnace issue. Our family was very grateful for getting quick service. We always get great service here."

- Luther Burton


"On the coldest day of the year in 2021 , my wife and i woke up to a 58 degree home. Needless to say I was on the hot seat to find a solution. I have many contacts in the trades and HVAC world, the one name that came to the top of the list was Jim Bolger and Waterloo Energy products. I gave a Jim a 7 am text and he responded to me right away and had a service tech reallocated to my house at 8am. It was discovered I had a cracked heat exchanger and needed a new furnace. It was my lucky day , Jim had the right one ins tock and adjusted his schedule to get my new furnace installed that same day. They were prompt, friendly, knowledgeable efficient and fair valued. I would recommend the entire team to anyone. Thanks again for saving the day Jim! Sincerely , Mike and Jess Bender"

- Mike Bender


"My experience with this Waterloo Energy was fantastic from the start to finish. Norma gave me the quickest appointment available to have my furnace checked, as the weather is getting colder, and I have a newborn at home. During the inspection by their comfort advisor they discovered that I required a new furnace. Everyone was also very knowledgeable and very patient with me by answering all my questions. The installers came within a few days, on time and they were very professional. I would describe the work they did was very high quality and they even cleaned up everything before they left. I am very impressed with this company, and they even did a follow up call to check up with us after the sale. I would definitely recommend them to anyone!"

- Gerry Whitmore


"Waterloo Energy Products is excellent. The staff are knowledgeable, both in discussing the latest HVAC products and in installation. We used WEP to replace our furnance, air conditioner and water heater with more energy efficient alternatives. We couldn't be happier with the results."

- Diane Wolfenden


"We had a new home build outside of Guelph in a rural area close to Ariss. We wanted to help the environment by doing our part to reduce carbon emissions by getting a geothermal system installed. Our overall experience with the team at Waterloo Energy was excellent. From the beginning to the end, we felt the communication was fantastic. From the beginning when we went to their location for a presentation of our geothermal options to the insulation, everything went very smoothly. I would recommend the team at Waterloo Energy for a stress free experience. We highly recommend this company."

- Shaniqua Jackson


"Waterloo Energy installed a Geothermal unit at my office. They came when they said they would, and the installation was completed in a few days. The price was competitive, and completed at that price with no surprises. As a tradesman myself I was happy with the quality of the installation. I am very happy with the system!"

- Sandy Ragno


"We hired Waterloo Energy because of a referral from our neighbours who had them install a geothermal system in their home about 5 years ago. It went smoothly, and we love the fact that we no longer use natural gas to heat our new home. Wow! Thank you"

- Ivan Newman


"We bought our house and inherited a geothermal system, and we were nervous about taking proper care of it. But you guys make it easy! He answers all our questions when he comes out to do regular service, and went above and beyond when we needed help with air flow and filters. Thanks for everything!"

- Leanne Hyde


"Awesome techs and the outstanding customer service from Norma in the office. I got a furnace and A/C maintenance quickly. I am all prepared for the summer and winter months ahead. I highly recommend working with Waterloo Energy."

- William Conrad


"We are very happy with our new geothermal system. The team doing the install was very friendly and professional about the project at hand. They provided daily updates about their status of work and are the team was easy to communicate with. The team was also pet-friendly with our dogs. They also made sure to clean up any mess they might create on a daily basis. If you are looking to heat and cool your home using less energy, I highly recommend installing a geothermal system."

- Matthew Wells


"I have got system installed for my new house. It was a long and fairly complicated project. Nothing always goes perfect at the construction and mine was not an exception. Waterloo Energy turned out to be ready for the challenge though. They managed to connect with my otherwise very concerned neighbours making the most dirty, noisy and lengthy digging part went trouble free. I got problem with damaged pipe work by other contractors and it was fixed very timely and with the quality. Jim could manage and maintain good and productive relationships with other contractors. The system eventually was installed and I enjoy my new house now going thru the winter season with fracture of the heating cost. By the way, I was not the perfect client as well sometimes complaining harshly in person, but this behaviour could never sway Jim's calm and friendly attitude."

- Cliff R.


"Waterloo Energy has helped me out numerous times and is absolutely incredible to work with! I'll never forget everything that they have done for me, and I'm looking forward to working with them in the future! I highly recommend them for a job well done."

- Joanne Carr


"I recently had my furnace fail. First the President himself came out to diagnose then his technician (Justin I think ) gave the system a full review and got my furnace pumping out heat. Im now in the process of reviewing my options for a new heating system and I know that Im in great hands. Thanks Jim and W.E.P.!"

- Duncan McLean


"I highly recommend Waterloo Energy. Did a great geo installation for me, and both sales and installers knowledgeable, competent and helpful."

- David Pegues


"Great tour of the facility, learned a lot about geothermal, modulating furnaces, costs, maintenance, and more."

- Stacy Cooper


"I can't say enough positive about Waterloo Energy Products. This is the first time I have used them for my yearly geothermal maintenance and the technician (Justin) was outstanding. He called when he was en route, called when he arrived and spend more time with our system than any other company we have ever had. He answered my questions politely, professionally and recommended maintenance tips I had never thought of, or been told to follow. I am glad to say that I feel so much better knowing Waterloo Energy Products is in my corner day or night. Thanks Jason and Justin, was a real pleasure. I am a loyal customer from today forward."

- Igmar Cortes


"Jim and his team have been a pleasure to deal with. They installed a Trane furnace and AC for us last summer and we are very satisfied with the install and post-install service they have provided."

- Christopher Adam


"Great company. Fixed my AC in 30. Professional and honest. Highly recommended."

- Trevor Grieb





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