Waterloo Energy Products Testimonials

Waterloo Energy Products is an HVAC & Renewable Energy Contractor specializing in Design-Build, Service, and Maintenance for the Residential, Commercial and Industrial Sectors.

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"I highly recommend Waterloo Energy. Did a great geo installation for me, and both sales and installers knowledgeable, competent and helpful."

- David Pegues


"Great tour of the facility, learned a lot about geothermal, modulating furnaces, costs, maintenance, and more."

- Stacy Cooper


"I can't say enough positive about Waterloo Energy Products. This is the first time I have used them for my yearly geothermal maintenance and the technician (Justin) was outstanding. He called when he was en route, called when he arrived and spend more time with our system than any other company we have ever had. He answered my questions politely, professionally and recommended maintenance tips I had never thought of, or been told to follow. I am glad to say that I feel so much better knowing Waterloo Energy Products is in my corner day or night. Thanks Jason and Justin, was a real pleasure. I am a loyal customer from today forward."

- Igmar Cortes


"Jim and his team have been a pleasure to deal with. They installed a Trane furnace and AC for us last summer and we are very satisfied with the install and post-install service they have provided."

- Christopher Adam


"Great company. Fixed my AC in 30. Professional and honest. Highly recommended."

- Trevor Grieb


"Very quick, professional service at a reasonable cost. Very knowledgeable serviceman, explained issues very clearly. I recommend this company highly."

- Alison Kipp


"I want to thank Waterloo Energy for helping us with our furnace. We had an issue with it and it was not working. They had a technician come out within hours to help us. The technician came prepared and took all the precautions to social distance. They fixed the issue within an hour and now our furnace is working again. We also purchase a new electrostatic filter from him because we didn't want to go out and buy some replacement filters. Thank you for everything, you guys are amazing."

- Stephen Morgan


"I purchased and installed a Generac standby generator after seeing a commercial on TV. This is an excellent generator and I love that it tests itself weekly. So far, this unit has served us reliably through a power outage just before Christmas. The installation and hookup were easy, and the technician explained everything is full detail. Overall, I am very happy with this units size appearance. It switches on and only takes the load about 15 seconds after power failure. Then it switches back to mains in under 5 seconds. Wow, I highly recommend Generac to anyone that lives in the country. A great investment."

- Ralph Davis


"I was very happy with my decision to get a new air source heat pump with this company. The entire experience was great from the start to the finish. Jim answered all my questions about rebates and how to claim them. The installation crew was very professional and they explained everything that they were doing. I will give them 5 stars for a great experience."

- Katrina Silva


"We purchased a new Trane furnace and a/c unit from Waterloo Energy Products and our experience was fantastic! They were professional, prompt, and efficient. They showed up on time for the installation. The tech was very polite and explained everything that he was doing. He answered all our questions and showed us how to change the filter. I highly recommend that you give them a call for the best service and experience. 5 Stars +++"

- Mariah Garrison


"I was very happy with Waterloo Energy Products and our new Kingsman fireplace. Wow it looks amazing in our living room. The installation crew were very professional, polite and answered all our questions. We also received a call a couple of weeks later from Jason confirming that everything was good. I would highly recommend this company."

- Christy Andersen


"Our real estate agent introduced us to Jim at Waterloo Energy Services. We purchased a fixed upper home that needed a new furnace and A/C because it the unit was over 15 years old. I was very impressed with the overall experience. After asking 100 questions, we decided to go with the most efficient Trane Furnace and A/C. The installation was quick and painless. I liked that the tech fully explained how to use the unit and change the filter. We are very happy with the entire experience. Thanks to the entire team at Waterloo Energy Systems."

- Chris Summerfelt


"Amazing service from start to finish, always a pleasure to work with a team that knows what their selling."

- Mike Bolger


"I recently purchased and installed a Viessmann boiler system for my home. I was very happy with the team at Waterloo Energy for all their customer service and support. What I liked best was that they answered all our questions and paired us with the best boiler system for our home. I also personally want to thank Jim for his after the sale service call. It made me feel like they appreciated our business. Thanks"

- Freddy Rakes


"Our central air conditioning unit died on us during that heatwave. I called Waterloo Energy Products for help, and they arranged to see us the next day. The service technician arrived on time and was very polite. Our air conditioner is about six years old, and we skipped out on doing the annual maintenance service, which I regret. The unit was clogged to dust and dirt. The service technician diagnosed the issue and explained that the breaker had been tripped. After the cleaning and maintenance, we were very impressed that they only charged us for the annual service. I will be using Waterloo Energy Products in the future and will be recommending them to my network. "

- Joyce Presley


"I would rate Waterloo Energy Products 10 stars if I had the option too. I was delighted with there customer service and support that we received. My A/C needed fixing so I called my realtor for his suggestion. He recommended Waterloo Energy Products. The customer service was very professional and they arranged to see me in a day. I couldn't have asked for a better company to work with. They came over and fixed the issue quickly. I had my A/C running and the cost was much lower than I expected. I highly recommend Waterloo Energy Products."

- Gerry Snyder


"We decided to upgrade our furnace and A/C to a Trane system. We asked our realtor for a recommendation, and he referred us to Waterloo Energy Products. What we liked best was that the sales team were accommodating and educated us on which system was best for our home. We were motivated by the reliability and energy savings that we would receive from Trane. The installation was easy and painless. We also like the after the sale service call we received from Jim. We would recommend this company based on their customer service being five stars."

- Curtis C.


"Best resource for Geothermal Systems. I am building a new home this Spring and am interested in getting a Geothermal System. I have to give credit to the sales team for knowing everything about what they sell. I did some research before coming out for a presentation at their shop in Maryhill. During our meeting, I hammered them with complex questions. To my surprise, they answered all my questions with great answers, information and confidence. I am going ahead with this investment and what I like best is they can add heated floors by taping into the Geothermal system. I can't wait to break ground. Thanks guys!"

- Brian W


"I was very pleased with the sales team at Waterloo Energy Products. My husband and I were interested in a Geothermal Energy System. We were invited in to their showroom for a full presentation. We were offered refreshments and they answered all our questions and we had a lot of them. We have decided to go ahead with the project and we are waiting for the installation to be done in the spring of 2019. We can't wait! Thanks Jim and your team, your expertise made us feel confident moving forward. "

- Carrie L.


"I got a referral from my realtor to try Waterloo Energy Products for a replacement of an old furnace and air conditioning unit. The sales staff was amazing to work with and they had the Trane system installed quickly. I have had no problems with my system and what liked best was the after the sale service call by the owner Jim. I am very happy with my decision to work with Waterloo Energy. I recommend that you try them too, you won't be disappointed"

- Tara Young


"We had issues getting our furnace working. Most companies that we called couldn't see us for weeks. We called Waterloo Energy and they were able to see us the next day. We are very grateful for them coming out since there was a snow storm coming in the forecast. They had our furnace running again the they didn't over charge us for the service call. We will be using them for now on. We are also very happy with the tech because he was very polite."

- Gilbert Parkes


"Our manufacturing location depends on Waterloo Energy for all our heating and cooling needs. What we like best about their service is the fast response time. The contractors are always professional and troubleshoot all issues rather quickly. Very friendly staff - a pleasure to deal with. I would definitely recommend their services to other businesses."

- Elijah Collins


"I would highly recommend Waterloo Energy Products; they did an outstanding job and took care of us! They Installed a Geothermal System and in floor heating. They were always available to answer all our questions about our Geothermal investment. What I liked best is that the owner came to our home to inspect the project. The team at Waterloo Energy is great to work with and did everything they said they were going to do! Thanks a billion for the outstanding customer service! Cheers"

- Karla Charlton


"I wanted to thank the team at Waterloo Energy Products for their help. I decided to do my own maintenance on my A/C unit. When I took the unit apart and tried to remove the fan, I accidentally disconnected a wire that went to the compressor. The A/C unit starting to act weird and was cycling so I called for help. They came out quickly and fixed the problem. I was very grateful that they didn't try to sell me a new A/C. I only got charged a dispatch fee. I am grateful for their honesty and will refer them to my network. Thanks again"

- Darryl Royce


"I decided to try Waterloo Energy Products for a boiler upgrade because a friend referred me. I must say that I was so impressed with the entire process. It was very easy and stress free. Jim was very good to work with and his team kept me informed throughout the installation. As a thank you, I will be using them for all my service and future installation needs. Thanks!"

- Cindy Watts


"Waterloo Energy is outstanding! I am a new customer and they managed to fit me in the same day that I called. The technician was very friendly and extremely knowledgeable. Congrats, you now have a life long customer! Many thanks for the incredible service."

- Misty Williams


"It has been a real pleasure to deal with Jim from Waterloo Energy Products from the moment Jim first turned up at my home to the installation that was handled so well by Jason and his colleague. Having had previous conversations with some of the bigger guys out there who really weren't very professional and just verbally quoted prices or wrote their prices on the back of a business card, it is so refreshing to see that sales professionals like yourself still believe in good old fashion customer service and putting customers first. The only company that provided a written quotation. I want to finish off by saying that we look forward to our new Trane XR16 Air conditioner this summer and just want to say " a big thank you for great service " to Jim and Jason from Waterloo Energy Products. Do yourself a big favor and call them first, you won't be sorry."

- Jerry Williams


"We had an emergency job to fix our heat pump at our home. I checked out some hvac contractors and decided to go with Waterloo Energy because they had the best reviews on the internet. They came out fast and did a diagnosis. I was very grateful that they didn't try to oversell me on a bigger repair before they even knew what the problem was. I liked that they were so honest and upfront about the repair. They were friendly, fast. I would highly recommend them because they are professional and solid company to work with."

- Norah Gardner


"The last HVAC Company we used for maintenance services was a hard seller and very annoying. They were always trying to upsell us on a new energy efficient furnace and air purification system. I could not handle their desperation for sales so we decided to look for a new company to deal with. After reading some great reviews, I contacted Waterloo Energy. We needed our spring service done on our HVAC unit; we hired them for a trial run. They came out the next day and I was very impressed with them. I will say that they offer a five star service at a reasonable price. You always get what you pay for. The thing we liked best is they did not try to sell us on their first visit. The technician was knowledgeable, dependable, polite and kept us informed of everything. Highly recommended!"

- Damien White





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