Testimonials

“Not sure who to trust for HVAC? Trust Waterloo Energy Products! They installed a 2.5T Mitsubishi ASHP for my home in Cambridge and did an amazing job! This project was part of me electrifying my home and taking part in the green home loan program. They sized the whole system, guided me through the process, removed my old AC and furnace and installed the new ASHP system with no issues. Price was fair and quality of work was high! I even hired them to install an AC unit at my grandmothers house afterwards. Thanks WEP!”

“In March of 2004, we moved into a 4800 sq. ft. house, which had been built in 2001. The house was heated with forced-air propane and cooled with an electric air conditioner. The energy costs in 2005, our first full year in residence, was $1376.00 for hydro and $3515.00 for propane; a total of $4891.00. In 2006, we were informed that our contracted rate for propane would increase from 60.2 cents per litre to 64 cents per litre. We had a geothermal system installed by Waterloo Energy Products in July of 2006. For 2007, the first full year of our geothermal use, the hydro cost was $3804, which gave us heating and cooling. This represented over a $1000 savings based on 2004 propane prices. For the next few years we noticed that our annual hydro costs were decreasing, despite some Hydro One rate increases. It was explained to us that the soil backfilled over the lines would be full of air, which is a poor conductor, and that it would take 7 years for the soil to pack back down and the geothermal system to work at its maximum efficiency. Click link below to see the full review in a pdf.”

“We installed a geothermal system in the summer of 2021 that was designed and installed by Waterloo Energy Products. This resulted in extra electricity costs of under $1,000 this past winter when, given the price increase for heating oil, we would have likely paid $10,000 in heating oil costs, alone. We also had the added benefit and comfort with air conditioning throughout the entire home as an added bonus from a comfort perspective. Click link below.”

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“We recently had a hybrid heat pump water heater and an ERV installed by Waterloo Energy Products. They again did a great job for us, just like when they had previously installed our cold climate heat pump. They were very friendly and completed the work in a very professional way. They arrived on time and stayed a little late to get our project installed and make sure it was working perfectly. Thanks again for another great installation!”

“Reached out to Waterloo Energy because we were looking to get off natural gas and were looking for an HVAC contractor to help us figure out the best option for an alternative system and also to deal with problematic ducting that was installed when our old home was originally built. We worked with Jim to select a system that would work for us. He reviewed our home energy audit and was able to offer us both an HVAC and a water heater system that would suit our energy efficient and sustainability goals. We were also able to get some modifications to our ducting done that helped with airflow and Jim recommended some measures we could take to help with insulating the few ducts that we couldn’t rework. We ended up purchasing a Mitsubishi Zuba furnace and a Rheem Protera water heater, both run on heat pump technology with a back up electric source. Jason and Shawn made quick work of the installation and we’re super friendly and really helpful in explaining all the ins and outs of the new systems. We had a few hiccups during the furnace install but Jason was always on the ball and super communicative about the issues and got things sorted out ASAP. Waterloo Energy also provided the most affordable prices on both the systems when compared to the other big name guys in the area. Jim was also the only sales rep that understood our sustainability goals and didn’t try to convince us to keep a gas furnace instead. Both our systems have been performing really well and I highly recommend using Waterloo Energy for tackling a green energy related upgrade in your home.”

“We appreciated all the value of excellent service! From initial contact, their professionalism, response time, and courteous performance was well presented throughout the process of removing and replacing our furnace. Thank you to a great team, which made an essential service seamless and a great value!”

“Our experience with all phases of working with Waterloo Energy was excellent! We first met to gather information about the air exchange technology for our A/C, furnace and water heater needs. They were informative and helpful making the right choices for our home. The installers were knowledgeable and helpful. We are very happy the entire process!”

“Great crew & company. Had WEP remove my existing furnace and AC and install a 3.5 ton heat pump (trane xv19). Excellent service all around. Smooth communication, onsite crew was fantastic.”

“First off I want to say thank you for the great installation and installation team! Shawn and Jason were awesome, they have both great skill and take great pride in their work as you can see from the attached pictures of our new Mitsubishi Zuba heat pump installation.Jim and his team at Waterloo Energy Products share similar values to my family when it comes to energy conservation, efficiency and forward thinking. With knowledgeable staff, the best products and great service choosing Waterloo Energy Products was definitely the right decision!”

“Very professional and attentive service for our geothermal heating system.”

“I wanted to thank Jim for answering all my questions about buying and installing a new geothermal system for my home. It was great to know that I could apply for some rebates and grants. Thanks for sending me all those pdfs and other content to help me with making a decision. I will be reaching out soon to make my decision. Thanks again!”

“We had an issue with our furnace. It just stopped working during this cold snap. We had purchased our Trane furnace from Waterloo Energy Products & Mechanical a few years ago, so we had the crew in to help us resolve the issue. They arrived within a few hours and fixed the furnace issue. Our family was very grateful for getting quick service. We always get great service here.”

“On the coldest day of the year in 2021 , my wife and i woke up to a 58 degree home. Needless to say I was on the hot seat to find a solution. I have many contacts in the trades and HVAC world, the one name that came to the top of the list was Jim Bolger and Waterloo Energy products. I gave a Jim a 7 am text and he responded to me right away and had a service tech reallocated to my house at 8am. It was discovered I had a cracked heat exchanger and needed a new furnace. It was my lucky day , Jim had the right one ins tock and adjusted his schedule to get my new furnace installed that same day. They were prompt, friendly, knowledgeable efficient and fair valued. I would recommend the entire team to anyone. Thanks again for saving the day Jim! Sincerely , Mike and Jess Bender”

“My experience with this Waterloo Energy was fantastic from the start to finish. Norma gave me the quickest appointment available to have my furnace checked, as the weather is getting colder, and I have a newborn at home. During the inspection by their comfort advisor they discovered that I required a new furnace. Everyone was also very knowledgeable and very patient with me by answering all my questions. The installers came within a few days, on time and they were very professional. I would describe the work they did was very high quality and they even cleaned up everything before they left. I am very impressed with this company, and they even did a follow up call to check up with us after the sale. I would definitely recommend them to anyone!”

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“Waterloo Energy Products is excellent. The staff are knowledgeable, both in discussing the latest HVAC products and in installation. We used WEP to replace our furnance, air conditioner and water heater with more energy efficient alternatives. We couldn’t be happier with the results.”

“We had a new home build outside of Guelph in a rural area close to Ariss. We wanted to help the environment by doing our part to reduce carbon emissions by getting a geothermal system installed. Our overall experience with the team at Waterloo Energy was excellent. From the beginning to the end, we felt the communication was fantastic. From the beginning when we went to their location for a presentation of our geothermal options to the insulation, everything went very smoothly. I would recommend the team at Waterloo Energy for a stress free experience. We highly recommend this company.”

“Waterloo Energy installed a Geothermal unit at my office. They came when they said they would, and the installation was completed in a few days. The price was competitive, and completed at that price with no surprises. As a tradesman myself I was happy with the quality of the installation. I am very happy with the system!”

“We hired Waterloo Energy because of a referral from our neighbours who had them install a geothermal system in their home about 5 years ago. It went smoothly, and we love the fact that we no longer use natural gas to heat our new home. Wow! Thank you”

“We bought our house and inherited a geothermal system, and we were nervous about taking proper care of it. But you guys make it easy! He answers all our questions when he comes out to do regular service, and went above and beyond when we needed help with air flow and filters. Thanks for everything!”

“Awesome techs and the outstanding customer service from Norma in the office. I got a furnace and A/C maintenance quickly. I am all prepared for the summer and winter months ahead. I highly recommend working with Waterloo Energy.”

“We are very happy with our new geothermal system. The team doing the install was very friendly and professional about the project at hand. They provided daily updates about their status of work and are the team was easy to communicate with. The team was also pet-friendly with our dogs. They also made sure to clean up any mess they might create on a daily basis. If you are looking to heat and cool your home using less energy, I highly recommend installing a geothermal system.”

“I have got system installed for my new house. It was a long and fairly complicated project. Nothing always goes perfect at the construction and mine was not an exception. Waterloo Energy turned out to be ready for the challenge though. They managed to connect with my otherwise very concerned neighbours making the most dirty, noisy and lengthy digging part went trouble free. I got problem with damaged pipe work by other contractors and it was fixed very timely and with the quality. Jim could manage and maintain good and productive relationships with other contractors. The system eventually was installed and I enjoy my new house now going thru the winter season with fracture of the heating cost. By the way, I was not the perfect client as well sometimes complaining harshly in person, but this behaviour could never sway Jim’s calm and friendly attitude.”

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“Waterloo Energy has helped me out numerous times and is absolutely incredible to work with! I’ll never forget everything that they have done for me, and I’m looking forward to working with them in the future! I highly recommend them for a job well done.”

“I recently had my furnace fail. First the President himself came out to diagnose then his technician (Justin I think ) gave the system a full review and got my furnace pumping out heat. Im now in the process of reviewing my options for a new heating system and I know that Im in great hands. Thanks Jim and W.E.P.!”

“I highly recommend Waterloo Energy. Did a great geo installation for me, and both sales and installers knowledgeable, competent and helpful.”

“Great tour of the facility, learned a lot about geothermal, modulating furnaces, costs, maintenance, and more.”

“I can’t say enough positive about Waterloo Energy Products. This is the first time I have used them for my yearly geothermal maintenance and the technician (Justin) was outstanding. He called when he was en route, called when he arrived and spend more time with our system than any other company we have ever had. He answered my questions politely, professionally and recommended maintenance tips I had never thought of, or been told to follow. I am glad to say that I feel so much better knowing Waterloo Energy Products is in my corner day or night. Thanks Jason and Justin, was a real pleasure. I am a loyal customer from today forward.”

“Jim and his team have been a pleasure to deal with. They installed a Trane furnace and AC for us last summer and we are very satisfied with the install and post-install service they have provided.”

“Great company. Fixed my AC in 30. Professional and honest. Highly recommended.”

“Very quick, professional service at a reasonable cost. Very knowledgeable serviceman, explained issues very clearly. I recommend this company highly.”

“I want to thank Waterloo Energy for helping us with our furnace. We had an issue with it and it was not working. They had a technician come out within hours to help us. The technician came prepared and took all the precautions to social distance. They fixed the issue within an hour and now our furnace is working again. We also purchase a new electrostatic filter from him because we didn’t want to go out and buy some replacement filters. Thank you for everything, you guys are amazing.”

“I purchased and installed a Generac standby generator after seeing a commercial on TV. This is an excellent generator and I love that it tests itself weekly. So far, this unit has served us reliably through a power outage just before Christmas. The installation and hookup were easy, and the technician explained everything is full detail. Overall, I am very happy with this units size appearance. It switches on and only takes the load about 15 seconds after power failure. Then it switches back to mains in under 5 seconds. Wow, I highly recommend Generac to anyone that lives in the country. A great investment.”

“I was very happy with my decision to get a new air source heat pump with this company. The entire experience was great from the start to the finish. Jim answered all my questions about rebates and how to claim them. The installation crew was very professional and they explained everything that they were doing. I will give them 5 stars for a great experience.”

“We purchased a new Trane furnace and a/c unit from Waterloo Energy Products and our experience was fantastic! They were professional, prompt, and efficient. They showed up on time for the installation. The tech was very polite and explained everything that he was doing. He answered all our questions and showed us how to change the filter. I highly recommend that you give them a call for the best service and experience. 5 Stars +++”

“I was very happy with Waterloo Energy Products and our new Kingsman fireplace. Wow it looks amazing in our living room. The installation crew were very professional, polite and answered all our questions. We also received a call a couple of weeks later from Jason confirming that everything was good. I would highly recommend this company.”

“Our real estate agent introduced us to Jim at Waterloo Energy Services. We purchased a fixed upper home that needed a new furnace and A/C because it the unit was over 15 years old. I was very impressed with the overall experience. After asking 100 questions, we decided to go with the most efficient Trane Furnace and A/C. The installation was quick and painless. I liked that the tech fully explained how to use the unit and change the filter. We are very happy with the entire experience. Thanks to the entire team at Waterloo Energy Systems.”

“Amazing service from start to finish, always a pleasure to work with a team that knows what their selling.”

“I recently purchased and installed a Viessmann boiler system for my home. I was very happy with the team at Waterloo Energy for all their customer service and support. What I liked best was that they answered all our questions and paired us with the best boiler system for our home. I also personally want to thank Jim for his after the sale service call. It made me feel like they appreciated our business. Thanks”

“Our central air conditioning unit died on us during that heatwave. I called Waterloo Energy Products for help, and they arranged to see us the next day. The service technician arrived on time and was very polite. Our air conditioner is about six years old, and we skipped out on doing the annual maintenance service, which I regret. The unit was clogged to dust and dirt. The service technician diagnosed the issue and explained that the breaker had been tripped. After the cleaning and maintenance, we were very impressed that they only charged us for the annual service. I will be using Waterloo Energy Products in the future and will be recommending them to my network. “

“I would rate Waterloo Energy Products 10 stars if I had the option too. I was delighted with there customer service and support that we received. My A/C needed fixing so I called my realtor for his suggestion. He recommended Waterloo Energy Products. The customer service was very professional and they arranged to see me in a day. I couldn’t have asked for a better company to work with. They came over and fixed the issue quickly. I had my A/C running and the cost was much lower than I expected. I highly recommend Waterloo Energy Products.”

“We decided to upgrade our furnace and A/C to a Trane system. We asked our realtor for a recommendation, and he referred us to Waterloo Energy Products. What we liked best was that the sales team were accommodating and educated us on which system was best for our home. We were motivated by the reliability and energy savings that we would receive from Trane. The installation was easy and painless. We also like the after the sale service call we received from Jim. We would recommend this company based on their customer service being five stars.”

“Best resource for Geothermal Systems. I am building a new home this Spring and am interested in getting a Geothermal System. I have to give credit to the sales team for knowing everything about what they sell. I did some research before coming out for a presentation at their shop in Maryhill. During our meeting, I hammered them with complex questions. To my surprise, they answered all my questions with great answers, information and confidence. I am going ahead with this investment and what I like best is they can add heated floors by taping into the Geothermal system. I can’t wait to break ground. Thanks guys!”

“I was very pleased with the sales team at Waterloo Energy Products. My husband and I were interested in a Geothermal Energy System. We were invited in to their showroom for a full presentation. We were offered refreshments and they answered all our questions and we had a lot of them. We have decided to go ahead with the project and we are waiting for the installation to be done in the spring of 2019. We can’t wait! Thanks Jim and your team, your expertise made us feel confident moving forward. “

“I got a referral from my realtor to try Waterloo Energy Products for a replacement of an old furnace and air conditioning unit. The sales staff was amazing to work with and they had the Trane system installed quickly. I have had no problems with my system and what liked best was the after the sale service call by the owner Jim. I am very happy with my decision to work with Waterloo Energy. I recommend that you try them too, you won’t be disappointed”

“We had issues getting our furnace working. Most companies that we called couldn’t see us for weeks. We called Waterloo Energy and they were able to see us the next day. We are very grateful for them coming out since there was a snow storm coming in the forecast. They had our furnace running again the they didn’t over charge us for the service call. We will be using them for now on. We are also very happy with the tech because he was very polite.”

“Our manufacturing location depends on Waterloo Energy for all our heating and cooling needs. What we like best about their service is the fast response time. The contractors are always professional and troubleshoot all issues rather quickly. Very friendly staff – a pleasure to deal with. I would definitely recommend their services to other businesses.”

“I would highly recommend Waterloo Energy Products; they did an outstanding job and took care of us! They Installed a Geothermal System and in floor heating. They were always available to answer all our questions about our Geothermal investment. What I liked best is that the owner came to our home to inspect the project. The team at Waterloo Energy is great to work with and did everything they said they were going to do! Thanks a billion for the outstanding customer service! Cheers”

“I wanted to thank the team at Waterloo Energy Products for their help. I decided to do my own maintenance on my A/C unit. When I took the unit apart and tried to remove the fan, I accidentally disconnected a wire that went to the compressor. The A/C unit starting to act weird and was cycling so I called for help. They came out quickly and fixed the problem. I was very grateful that they didn’t try to sell me a new A/C. I only got charged a dispatch fee. I am grateful for their honesty and will refer them to my network. Thanks again”

“I decided to try Waterloo Energy Products for a boiler upgrade because a friend referred me. I must say that I was so impressed with the entire process. It was very easy and stress free. Jim was very good to work with and his team kept me informed throughout the installation. As a thank you, I will be using them for all my service and future installation needs. Thanks!”

“Waterloo Energy is outstanding! I am a new customer and they managed to fit me in the same day that I called. The technician was very friendly and extremely knowledgeable. Congrats, you now have a life long customer! Many thanks for the incredible service.”