Waterloo Energy Products & Mechanical Testimonials

Waterloo Energy Products & Mechanical is an HVAC & Renewable Energy Contractor specializing in Design-Build, Service, and Maintenance for the Residential, Commercial and Industrial Sectors.

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"Waterloo Energy Products is excellent. The staff are knowledgeable, both in discussing the latest HVAC products and in installation. We used WEP to replace our furnance, air conditioner and water heater with more energy efficient alternatives. We couldn't be happier with the results."

- Diane Wolfenden


"We had a new home build outside of Guelph in a rural area close to Ariss. We wanted to help the environment by doing our part to reduce carbon emissions by getting a geothermal system installed. Our overall experience with the team at Waterloo Energy was excellent. From the beginning to the end, we felt the communication was fantastic. From the beginning when we went to their location for a presentation of our geothermal options to the insulation, everything went very smoothly. I would recommend the team at Waterloo Energy for a stress free experience. We highly recommend this company."

- Shaniqua Jackson


"Waterloo Energy installed a Geothermal unit at my office. They came when they said they would, and the installation was completed in a few days. The price was competitive, and completed at that price with no surprises. As a tradesman myself I was happy with the quality of the installation. I am very happy with the system!"

- Sandy Ragno


"We hired Waterloo Energy because of a referral from our neighbours who had them install a geothermal system in their home about 5 years ago. It went smoothly, and we love the fact that we no longer use natural gas to heat our new home. Wow! Thank you"

- Ivan Newman


"We bought our house and inherited a geothermal system, and we were nervous about taking proper care of it. But you guys make it easy! He answers all our questions when he comes out to do regular service, and went above and beyond when we needed help with air flow and filters. Thanks for everything!"

- Leanne Hyde


"Awesome techs and the outstanding customer service from Norma in the office. I got a furnace and A/C maintenance quickly. I am all prepared for the summer and winter months ahead. I highly recommend working with Waterloo Energy."

- William Conrad


"We are very happy with our new geothermal system. The team doing the install was very friendly and professional about the project at hand. They provided daily updates about their status of work and are the team was easy to communicate with. The team was also pet-friendly with our dogs. They also made sure to clean up any mess they might create on a daily basis. If you are looking to heat and cool your home using less energy, I highly recommend installing a geothermal system."

- Matthew Wells


"I have got system installed for my new house. It was a long and fairly complicated project. Nothing always goes perfect at the construction and mine was not an exception. Waterloo Energy turned out to be ready for the challenge though. They managed to connect with my otherwise very concerned neighbours making the most dirty, noisy and lengthy digging part went trouble free. I got problem with damaged pipe work by other contractors and it was fixed very timely and with the quality. Jim could manage and maintain good and productive relationships with other contractors. The system eventually was installed and I enjoy my new house now going thru the winter season with fracture of the heating cost. By the way, I was not the perfect client as well sometimes complaining harshly in person, but this behaviour could never sway Jim's calm and friendly attitude."

- Cliff R.


"Waterloo Energy has helped me out numerous times and is absolutely incredible to work with! I'll never forget everything that they have done for me, and I'm looking forward to working with them in the future! I highly recommend them for a job well done."

- Joanne Carr


"I recently had my furnace fail. First the President himself came out to diagnose then his technician (Justin I think ) gave the system a full review and got my furnace pumping out heat. Im now in the process of reviewing my options for a new heating system and I know that Im in great hands. Thanks Jim and W.E.P.!"

- Duncan McLean


"I highly recommend Waterloo Energy. Did a great geo installation for me, and both sales and installers knowledgeable, competent and helpful."

- David Pegues


"Great tour of the facility, learned a lot about geothermal, modulating furnaces, costs, maintenance, and more."

- Stacy Cooper


"I can't say enough positive about Waterloo Energy Products. This is the first time I have used them for my yearly geothermal maintenance and the technician (Justin) was outstanding. He called when he was en route, called when he arrived and spend more time with our system than any other company we have ever had. He answered my questions politely, professionally and recommended maintenance tips I had never thought of, or been told to follow. I am glad to say that I feel so much better knowing Waterloo Energy Products is in my corner day or night. Thanks Jason and Justin, was a real pleasure. I am a loyal customer from today forward."

- Igmar Cortes


"Jim and his team have been a pleasure to deal with. They installed a Trane furnace and AC for us last summer and we are very satisfied with the install and post-install service they have provided."

- Christopher Adam


"Great company. Fixed my AC in 30. Professional and honest. Highly recommended."

- Trevor Grieb


"Very quick, professional service at a reasonable cost. Very knowledgeable serviceman, explained issues very clearly. I recommend this company highly."

- Alison Kipp


"I want to thank Waterloo Energy for helping us with our furnace. We had an issue with it and it was not working. They had a technician come out within hours to help us. The technician came prepared and took all the precautions to social distance. They fixed the issue within an hour and now our furnace is working again. We also purchase a new electrostatic filter from him because we didn't want to go out and buy some replacement filters. Thank you for everything, you guys are amazing."

- Stephen Morgan


"I purchased and installed a Generac standby generator after seeing a commercial on TV. This is an excellent generator and I love that it tests itself weekly. So far, this unit has served us reliably through a power outage just before Christmas. The installation and hookup were easy, and the technician explained everything is full detail. Overall, I am very happy with this units size appearance. It switches on and only takes the load about 15 seconds after power failure. Then it switches back to mains in under 5 seconds. Wow, I highly recommend Generac to anyone that lives in the country. A great investment."

- Ralph Davis


"I was very happy with my decision to get a new air source heat pump with this company. The entire experience was great from the start to the finish. Jim answered all my questions about rebates and how to claim them. The installation crew was very professional and they explained everything that they were doing. I will give them 5 stars for a great experience."

- Katrina Sierra


"We purchased a new Trane furnace and a/c unit from Waterloo Energy Products and our experience was fantastic! They were professional, prompt, and efficient. They showed up on time for the installation. The tech was very polite and explained everything that he was doing. He answered all our questions and showed us how to change the filter. I highly recommend that you give them a call for the best service and experience. 5 Stars +++"

- Mariah Garrison


"I was very happy with Waterloo Energy Products and our new Kingsman fireplace. Wow it looks amazing in our living room. The installation crew were very professional, polite and answered all our questions. We also received a call a couple of weeks later from Jason confirming that everything was good. I would highly recommend this company."

- Christy Andersen


"Our real estate agent introduced us to Jim at Waterloo Energy Services. We purchased a fixed upper home that needed a new furnace and A/C because it the unit was over 15 years old. I was very impressed with the overall experience. After asking 100 questions, we decided to go with the most efficient Trane Furnace and A/C. The installation was quick and painless. I liked that the tech fully explained how to use the unit and change the filter. We are very happy with the entire experience. Thanks to the entire team at Waterloo Energy Systems."

- Chris Summerfelt


"Amazing service from start to finish, always a pleasure to work with a team that knows what their selling."

- Mike Bolger


"I recently purchased and installed a Viessmann boiler system for my home. I was very happy with the team at Waterloo Energy for all their customer service and support. What I liked best was that they answered all our questions and paired us with the best boiler system for our home. I also personally want to thank Jim for his after the sale service call. It made me feel like they appreciated our business. Thanks"

- Freddy Rakes


"Our central air conditioning unit died on us during that heatwave. I called Waterloo Energy Products for help, and they arranged to see us the next day. The service technician arrived on time and was very polite. Our air conditioner is about six years old, and we skipped out on doing the annual maintenance service, which I regret. The unit was clogged to dust and dirt. The service technician diagnosed the issue and explained that the breaker had been tripped. After the cleaning and maintenance, we were very impressed that they only charged us for the annual service. I will be using Waterloo Energy Products in the future and will be recommending them to my network. "

- Joyce Presley


"I would rate Waterloo Energy Products 10 stars if I had the option too. I was delighted with there customer service and support that we received. My A/C needed fixing so I called my realtor for his suggestion. He recommended Waterloo Energy Products. The customer service was very professional and they arranged to see me in a day. I couldn't have asked for a better company to work with. They came over and fixed the issue quickly. I had my A/C running and the cost was much lower than I expected. I highly recommend Waterloo Energy Products."

- Gerry Snyder


"We decided to upgrade our furnace and A/C to a Trane system. We asked our realtor for a recommendation, and he referred us to Waterloo Energy Products. What we liked best was that the sales team were accommodating and educated us on which system was best for our home. We were motivated by the reliability and energy savings that we would receive from Trane. The installation was easy and painless. We also like the after the sale service call we received from Jim. We would recommend this company based on their customer service being five stars."

- Curtis C.


"Best resource for Geothermal Systems. I am building a new home this Spring and am interested in getting a Geothermal System. I have to give credit to the sales team for knowing everything about what they sell. I did some research before coming out for a presentation at their shop in Maryhill. During our meeting, I hammered them with complex questions. To my surprise, they answered all my questions with great answers, information and confidence. I am going ahead with this investment and what I like best is they can add heated floors by taping into the Geothermal system. I can't wait to break ground. Thanks guys!"

- Brian W


"I was very pleased with the sales team at Waterloo Energy Products. My husband and I were interested in a Geothermal Energy System. We were invited in to their showroom for a full presentation. We were offered refreshments and they answered all our questions and we had a lot of them. We have decided to go ahead with the project and we are waiting for the installation to be done in the spring of 2019. We can't wait! Thanks Jim and your team, your expertise made us feel confident moving forward. "

- Carrie L.





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