It has been a real pleasure to deal with Jim from Waterloo Energy Products from the moment Jim first turned up at my home to the installation that was handled so well by Jason and his colleague. Having had previous conversations with some of the bigger guys out there who really weren't very professional and just verbally quoted prices or wrote their prices on the back of a business card, it is so refreshing to see that sales professionals like yourself still believe in good old fashion customer service and putting customers first. The only company that provided a written quotation. I want to finish off by saying that we look forward to our new Trane XR16 Air conditioner this summer and just want to say " a big thank you for great service " to Jim and Jason from Waterloo Energy Products. Do yourself a big favor and call them first, you won't be sorry.